Wednesday, November 21, 2012

Dell service 戴尔的服务

I trusted Dell because of its after sales services and warranty.

I called up Dell Call Center to report the following faults on Monday evening:
1. Speaker volumn cannot be controlled using keyboard buttons.
2. Cooling fan area is too hot.
3. LCD screen cover came loose.

A technician Mr. Jaya was sent one day later.
He practically dismantled the whole laptop and replaced the following, free of charge:
The replaced parts 更换的零件

1. New keyboard.
2. New mother board, new fan.
3. New LCD cover, front and back.

It is working fine.

I love Dell !

我信赖戴尔(电脑),因为它提供优良的售后服务。

我星期一通知戴尔电话服务中心,投诉以下的毛病:
1.键盘控制音量的按键不能操作。
2. 冷切风扇部位太热。
3. 显示屏保护盖松脱。

一天过后(今天),戴尔技术员再也先生登门修理。

他可以说是把整个电脑拆开,更换了以下的部件:


1。新的键盘。
2。新的主板。
3。新的显示器保护盖。

一切操作完美。

我爱戴尔!

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